This cookies policy page will explain how and why cookies are used on the Winbox platform. We will also explain the importance of using cookies to support the Winbox platform and to keep the casino site functional. Our platform only uses cookie technology to help improve user experience.

What are Cookies?

Cookies are small text files that are stored on the user’s device when they visit a website. Most websites use these small text files to store a small amount of data that the website will pull up when it loads as reference. The Winbox platform uses cookies to function, these cookies help our platform remember user preferences and support secure access to all online servers. 

Why We Use Cookies

Cookies are used to not only support our daily operation at Winbox Malaysia, but also to improve the overall user experience on our platform. Cookies are crucial in enabling all the core site functions on the Winbox platform, this includes granting and remembering login access and session management. As mentioned before, we also use cookies to help the Winbox platform system remember each and every user preferences, such as language settings, interface settings, and more. These setting preferences are all stored as small packets of data we know as cookies. Last but not least, we also use cookies to improve the performance and stability of the Winbox platform. 

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Types of Cookies We Use

Cookies are actually categorized into different types, there’s more than just one type of cookie, for example, there’s functional cookies, marketing cookies and analytics cookies.

Essential Cookies

Unlike the other cookies, functional cookies are deemed essential for the website to function properly, they are strictly needed to help support login authentication for each and every user who uses the Winbox platform to play games, as well as to maintain the account security and prevent any unauthorized access. Other than that, functional cookies are also responsible for storing settings such as language preferences.

Non-Essential Cookies 

Non essential cookies are used to help us polish the site experience and improve gameplay at Winbox Malaysia. For example, we use analytics cookies to help us measure traffic volumes and page performance so that we can use it as reference as we work to improve our site. Besides that, there’s also marketing or advertising cookies that can help us target our users, personalize marketing content for each user, as well as measure the overall effectiveness of our promotional campaigns. 

Third Party Cookies

Some cookies used at Winbox Malaysia may be set by third party services, these cookies are all set up to support the functionality of the Winbox site, such as helping us perform basic analytics, payment processing as well as customer support tools. Users should all note that Winbox Malaysia does not directly control how third party cookies are used or managed, because these data tracking and cookie providers will apply their own privacy and data handling practices.

Managing Cookies and User Controls 

Users have the freedom and rights given by the Malaysian government as well as international governing bodies to manage and control cookies through their browser settings, most modern browsers including Chrome, Safari, Edge and others allow all of their users to view which cookies are stored, delete existing cookies as well as to block all cookies from certain sites altogether. However, we must warn all Winbox casino users that disabling or blocking strictly necessary functional cookies may affect the functionality of the site including login access as well as session stability.

Updates to This Policy

This cookies policy may be reviewed and updated periodically. As our site improves and evolves, so will our cookies policy, including how we handle cookies. When changes are made, the revised version of this policy will be made instantly available on our Winbox website, and the effective date at the top of the page will be updated accordingly. Users are all encouraged to review our cookies policy from time to time to stay informed, because continued access to or use of the Winbox platform after an update will indicate the acceptance of the latest version of the policy. 

Contact Us

If you have any questions or concerns about cookies usage or privacy usage, please feel free to contact the Winbox customer service team through the official support channels that are listed on our official site’s Contact Us page, this may include using the casino live chat function or through Whatsapp or email. All Winbox users also have the right to contact the Winbox customer support team to request correction or deletion of any data that we may have collected from your account. Our customer support team can assist with any general inquiries about anything, including policy explanations, account problems, promotion problems and others.